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International Journal of Applied Research
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ISSN Print: 2394-7500, ISSN Online: 2394-5869, CODEN: IJARPF

Impact Factor: RJIF 5.2

International Journal of Applied Research

Vol. 1, Issue 12, Part B (2015)

Service quality management through Quantitative methods-A Study on English medium schools

Author(s)
D Ghosh
Abstract
The competition in the business world is dominated by the companies who actually provide quality goods and services to their customers. In practice it is the customers who actually dictate the very domain of the business. The concept and applications of quality measures and principles are applied not only in the industrial production but equally applied in the service sectors. But default Education is a kind of service, which the schools, colleges and Universities generally provide to their students. The number of enrollment in each domain is determined by the quality of their services, commitment to their stakeholders and continuous improvement. To impart quality education with related facilities are the prime focus of the Schools, Colleges, Institutes and Universities. The present study has thrown some lights on the Service Quality Management on English Medium Schools through Quantitative Methods. The individual SERVQUAL scores of the schools has been calculated and then compared with the SERVQUAL scores of the other competing schools. These scores basically are the prime points to select the quality English medium schools. In this study ANOVA was also applied to see the observations within and between the schools.
Pages: 120-127  |  637 Views  15 Downloads
How to cite this article:
D Ghosh. Service quality management through Quantitative methods-A Study on English medium schools. International Journal of Applied Research. 2015; 1(12): 120-127.
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