Vol. 1, Issue 2, Part C (2015)

Abstract
The Financial System is the most important institutional and functional vehicle for economic transformation of a nation. The Banking sector is reckoned to be the heart of an economy and the finance it pumps into it is its life blood. The Banking sector is also considered as the hub and barometer of the financial system of a country. The geographical pervasiveness of the banks coupled with the range and depth of their services make the system an indispensable medium in ‘Payment Mechanism’ which touches the lives of millions of people every day and everywhere. ICICI bank is largest bank in the private sector and a leader in innovative management practices in all the fields like HRM, Training and Development, customer services. Employee training is becoming a necessity to every organization now-a day. Employees are entrusted different roles and responsibilities. Training enables them to carry-out these roles and responsibilities efficiently and also helps them to learn new things, which will prepare them to take up higher responsibilities in the future. The aim is to assess the effectiveness of the various facets of training i.e. employee’s attitude towards training inputs; quality of training programmes; training inputs and application of training inputs to the actual job. This paper covers the changing scenario of training and development in the leading private sector bank in India i.e. ICICI Bank. In banking sector, training and development is one of the important tools which transform an employee. When effectiveness of training increases, it directly has a positive influence on growth of the banks. In the banks, employee’s behaviour plays a vital role in improving the productivity of a bank. By incorporating personality development programmes such as role play, group discussion and business games, the superior and subordinate relationship is strengthened. Banks should take necessary steps in such a way that employees should feel training is essential to enhance the productivity and customer satisfaction to meet the present business challenges in India.