Vol. 2, Issue 1, Part E (2016)

Abstract
Indian Railway is an Indian state – owned railway enterprise operated by the government of India through the ministry of Railways. It has the fourth largest railway network after those of the United States, Russia and china. The objective of the study is to know the profile of Indian Railway and to know the level of satisfaction of public regarding the facilities provided to them by the Railway Department. The researcher has adopted. Since this study is not a new in the field of research. The data’s need for the study was collected through questionnaire method as a primary data and by secondary data. The collected data were analysed using statistical methods like chi-square test. The sample size decided for the study was 200. The findings of the study was there was a significant relationship between the independent variable with level of satisfaction and it was proved by analysis.