Vol. 5, Issue 11, Part D (2019)
Study of work performance improvement through digitization of anganwadi workers in Chhattisgarh, India
Jeetendra Kumar Singroul, Dr. Sanjay Kumar Yadav
The Integrated Child Development Services Scheme (ICDS), launched in 1975, is one of India’s National Flagship Programme (NFP) to support the Health, Nutrition, and development needs of children <6 years of age and pregnant and lactating women, through a network of Anganwadi Centers (AWCs) or mini AWC each typically serving a population of 350–1000. The several reviews and evaluations of ICDS over the past 45 years have also found persistent gaps, including inadequate infrastructure at the AWC’s, Anganwadi worker (AWW) service delivery issues (eg. poor quality supplementary food, few home visits and no adequate counselling or counselling gap, timely weight efficiency etc.), human resource issues (eg. vacancies, increasing range of duties expected of the AWWs, inadequate training of AWWs, limited supportive supervision etc.) and poor data management (eg, irregularities in record keeping at AWCs, incomplete reporting, ineffective monitoring of service delivery & duplicate of data etc.). The most recent National Family & Health Survey-IV (NFHS-2015–2016) also highlights the gaps in ICDS service delivery. Only about 59% of children under 6 years received any service from an AWC, 53% received supplementary food services and 47% were weighed. Similarly, only 60% of mothers received any AWC services during pregnancy and 54% received any service during the breastfeeding period. Based on above gape filling goal to improve the functioning of ICDS, the Government of India (GOI) launched the ICDS Systems Strengthening and Nutrition Improvement Programme (ISSNIP) in 2012 which focused on infrastructure upgradation and training of AWWs to enhance their knowledge on health and nutrition topics under the Incremental Learning Approach (ILA). At the same time, a pilot-scale ICT-RTM based intervention to improve ICDS service delivery was implemented in the Chhattisgarh state between 2017 and 2019. Subsequently, the ISSNIP was restructured in 2017 by integrating ICDS in seven states with a technology enabled intervention called Common Application Software (CAS) installed on smart phones devices and with the monitoring support multilevel data dashboard. This system is intended to be a job aid for frontline workers, supervisors and ICDS officials, and aims to ensure better service delivery and supportive supervision by enabling real-time monitoring and data-based decision-making.
How to cite this article:
Jeetendra Kumar Singroul, Dr. Sanjay Kumar Yadav. Study of work performance improvement through digitization of anganwadi workers in Chhattisgarh, India. International Journal of Applied Research. 2019; 5(11): 255-259.