Vol. 6, Issue 4, Part A (2020)

Abstract
Conflict is part of every organization that actually continues to exist in every phenomenon of human life that is inevitable or unavoidable even eliminated. As long as the pulse and heart rate are still functioning, and as long as humans are still interacting with their environment, as long as that conflict continues to accompany their side of life. Therefore conflict cannot be avoided. Conflicts can only be muted and eliminated. This is more clearly confirmed in Kambey, (2005: 6) that "conflict in organizations is inevitable because of the complexity of human nature, the complexity of relationships between people (human relationships) and the complexity of organizational structures (organizational structure). This research is a case study research using a qualitative approach, because the nature of the data collected is qualitative patterned (Nasution, 1996: 18), to build knowledge through understanding and discovery (Danim, 2002: 36). Therefore, in this study the researchers sought to identify the relationships between statements to be used in the framework of theory development. In this context, researchers are data collection tools that interact directly by positioning themselves as teachers at the research location. The results showed that the principal's view of "conflict management" still adheres to the traditional view where conflict is felt as something that interferes with the organization's activities and is detrimental, so the principal's role as a conflict manager has not been fully implemented according to the mechanisms and theories put forward by experts. This is interesting to study and study more deeply as a positive reference for educational organizations in North Minahasa Regency.