International Journal of Applied Research
Vol. 1, Issue 1, Part C (2014)
ITES: Important tool to manage HR
Dr. Pawar YT
There are many challenges such as unavailability of skilled employees, attrition, retention of suitable employees, global economic slowdown, etc., facing by the service provider ITES companies in India. They are trying hard to resolve these challenges through various innovative measures. Clients are always kept on the top. Vendors are providing training and various HR initiatives are taken to keep their employees fit for work as well as to keep them satisfied to retain them longer. Companies are taking care of their employees in the context of their health related issues. Although India is having a lot of educated people, there is still a dearth of suitable employees for ITES companies. Retaining the skilled as well as experienced employees is also a big challenge for these companies. Outsourcing is a contract-based relationship between client and vendor organizations in which a client(s) contracts out all or part of its services to a vendor(s), who provides agreed services in return for remuneration. It is a phenomenon in which a user organization i.e., client, transfers property or decision rights over Information Technology (IT) infrastructure to an external organization, i.e., vendor. Outsourcing of services from developing countries is increasing day by day.
How to cite this article:
Dr. Pawar YT. ITES: Important tool to manage HR. Int J Appl Res 2014;1(1):82-84.