Vol. 3, Issue 1, Part L (2017)

HR service catalogues is optimization refers to revisiting all services offered by HR to business and employees and identifying opportunities for elimination, standardization, consolidation, offshoring, optimization and finally automation. Effective organizing HR service offerings through a central catalogue system connects HR service delivery to organizational aims and maintains uniformity throughout delivery processes. In numerous organizations encounter three key obstacles: fragmented service systems, lack of automated processes, and inefficient request management. Impact for any service catalogue can be assessed on effectiveness and efficiency.

The research investigates ways to enhance HR service catalogues through automation systems and standardized procedures incorporating advanced HR technology platforms. Organizations using ITIL (Information Technology Infrastructure Library) and HRIS (Human Resource Information Systems) frameworks will achieve streamlined HR operations, faster response times, and better employee self-service functionality. The research analyzes HR service efficiency results from a mix of industrial practices and specific case examinations.

According to the main research findings, AI-driven chatbots, self-service portals, and data analytics boost the operational effectiveness of HR service catalogues. Integrating cloud-based HR platforms makes service delivery seamless, strengthening HR compliance using the integration method. The researcher determines that regular assessment and technological progress are necessary for sustaining an efficient HR service catalogue, which ultimately develops a flexible and reactive HR operation.