Vol. 8, Issue 2, Part D (2022)

Abstract
This This study aims to analyze the factors that influence the management of counseling services at the Tomohon Special Child Development Institute (LPKA) in Tomohon. The method used is qualitative research. Data collection techniques using the method of observation, interviews, and documentation studies. The results of the study indicate that first, counseling and guidance services have been carried out with management planning, organizing, implementing, and evaluating. Second, organizational management is carried out by dividing the position, authority, duties, functions, and responsibilities of each party. Third, implementation management is carried out by dividing the implementation individually and in groups. Fourth, evaluation management is carried out with regular and incidental meetings. Fifth, the obstacle to the implementation of service management is the limited human resources and facilities. Sixth, efforts to overcome obstacles have been carried out by structural officials and implementing employees.