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International Journal of Applied Research
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ISSN Print: 2394-7500, ISSN Online: 2394-5869, CODEN: IJARPF

IMPACT FACTOR (RJIF): 8.4

Vol. 8, Issue 3, Part B (2022)

A study to assess patient satisfaction with hospital services in Guwahati Medical College Hospital, Assam

A study to assess patient satisfaction with hospital services in Guwahati Medical College Hospital, Assam

Author(s)
Garima Mazumdar and Dr. Purujit Choudhury
Abstract
Hospital serves patients from a diverse background of the society, the expectations of the patients differ from one individual to another; hence the exact determination of patient’s satisfaction from the hospital is very difficult. Client or patient’s satisfaction with health care is important for various reasons. The main objective of the study was. To assess the patient level of satisfaction with selected hospital services. To assess the patient level of satisfactions with selected ward facility. To assess the overall patient satisfaction with nursing care. To study relationship of patient level of satisfaction of services, ward facility and nursing care. To identify the relationship of patient level of satisfaction of services, ward facility and nursing care with selected demographic variables. In the present study, Descriptive research approach is used to assess the patient level of satisfaction with hospital services in Guwahati Medical College Hospital, Assam. The study was conducted in Guwahati medical College Hospital of Assam. (Surgical ward, Medical ward, Maternity Ward and Orthopaedics ward) In this study, population was consisted of all the patients with admitted in selected hospital of Assam. Sample size was 100. The random sampling technique was adopted for the present study. Patient Level of Satisfactions with Selected Hospital Services 65% moderately satisfied and19% highly satisfied and 16% uncertain satisfaction with the hospital services, Patient level of satisfactions with selected ward facility 24% uncertain satisfaction, 52% higher satisfaction and 24% higher satisfaction. Overall Patient Satisfaction with Nursing Care Level 4% were highly satisfied, 71% were moderately satisfied and 24% were uncertain. Patients’ Satisfaction with Hospital Services was significantly correlated with Patients’ Satisfaction with Selected Ward Facilities/Services, P = .011. However, Patients’ Satisfaction with Selected Ward Facilities/Services was not correlated with Patient Satisfaction with Nursing Care, P>.05. Patient Overall Nursing Care Satisfaction was significantly associated with Age, χ2 (8,100) = 16.06, P = .042, Occupation, χ2 (6,100) = 15.50, P = .017 and Family income per Annum, χ2 (8,100) = 18.35, P = .019. However, it was insignificantly associated with rest of demographic variables viz, Gender, Marital status, Residence, Religion, Educational status, and Type of family, P>.05.
Pages: 125-130  |  684 Views  313 Downloads


International Journal of Applied Research
How to cite this article:
Garima Mazumdar, Dr. Purujit Choudhury. A study to assess patient satisfaction with hospital services in Guwahati Medical College Hospital, Assam. Int J Appl Res 2022;8(3):125-130.
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