Vol. 8, Issue 5, Part E (2022)

Abstract
Patient satisfaction determines the quality of patient care rendered in the hospital. It is an important component in this competitive modern era, and commonly used indicator for measuring the quality. Patient satisfaction is a subjective phenomenon. It is also a multidimensional aspect as, many factors contribute directly or indirectly to patient satisfaction, including accessibility and convenience of services, institutional structure, interpersonal relationships, the competence of health professionals and a patient’s expectations and preferences. More importance is now given to satisfaction of patients and their caregivers with hospital care. Patient Satisfaction is recognized as an important parameter for assessing the quality of patient care services.