Vol. 8, Issue 7, Part B (2022)

Abstract
Front Office one of the main department of Hotel industry where technological advancement is vital related to reservation, check-in, check out, providing information to the guest queries has recent trends which really have boosted as well as booming at present situation. The various developments have benefitted both hotel front office & guest in making their work at ease, comfortable & prompt. An important aspect of hotel strategic management is comprehending technological innovation. Even though most staff are required to accept technology, much of the existing study in hotel technology has concentrated on the adoption processes. The managerial processes and consequences of technological innovation across the board of a corporation are not well understood in academic circles. The results of a huge, international hotel corporation's invention in hotel front desk technology. To create a thorough operational framework, it was specifically necessary to look at the sequential hiring, training, and implementing process connected to technological innovation, the outputs of technological innovation, and experiential value. The framework offers strategic insight into the effective creation and administration of front desk technologies.