Vol. 11, Issue 11, Part A (2025)
The role of culinary aesthetics in driving customer loyalty: An empirical study of gastronomic experiences
The role of culinary aesthetics in driving customer loyalty: An empirical study of gastronomic experiences
Author(s)
Ridhima Harkawat
Abstract
The research investigates the influence of food aesthetics on the satisfaction and loyalty of customers in the gastronomic scene of the state of Uttar Pradesh. A structured questionnaire was the means used to collect the opinions of the diners on the influence of visual presentation, plating, and overall aesthetic appeal on their quality of food perception, satisfaction with the dining experience, and intention to return. It was found that the aesthetics of food have an extraordinarily strong effect on the perception of the customers, but the effect on satisfaction and loyalty is only slight (R² = 0.058-0.071) in some cases where the relationships are negative. Highly elaborate or very stylized presentations may result in a drop in satisfaction; hence, it is important to not only present the food attractively but also to concentrate on the areas of authenticity, taste, and emotional involvement. The study points out that there is a weak but statistically significant negative correlation (r = -0.226, p< 0.05), which indicates that loyalty eventually is more about consistency, comfort, and emotional connection than visual novelty. The incorporation of aesthetics with service quality, food excellence, and cultural storytelling can, the study asserts, create unforgettable dining experiences and thus offer practical guidance to restaurateurs looking to enhance customer retention and brand value.
How to cite this article:
Ridhima Harkawat. The role of culinary aesthetics in driving customer loyalty: An empirical study of gastronomic experiences. Int J Appl Res 2025;11(11):46-54. DOI:
10.22271/allresearch.2025.v11.i11a.12985