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Vol. 2, Issue 10, Part I (2016)
Cross sectional analysis of patient satisfaction on outpatient services at tertiary care hospital
Cross sectional analysis of patient satisfaction on outpatient services at tertiary care hospital
Author(s)
Abstract
Introduction: Patient satisfaction is
a significant indicator of the efficacy and quality of medical treatment. It
indicates how well the patient's overall health-care demands are satisfied.
Patient-centered outcomes have emerged as the major mechanism of assessing the
efficacy of health care delivery. The current study was conducted to examine
patient satisfaction with the amenities and accessibility of outpatient
departments at a tertiary care hospital.
Introduction: Patient satisfaction is
a significant indicator of the efficacy and quality of medical treatment. It
indicates how well the patient's overall health-care demands are satisfied.
Patient-centered outcomes have emerged as the major mechanism of assessing the
efficacy of health care delivery. The current study was conducted to examine
patient satisfaction with the amenities and accessibility of outpatient
departments at a tertiary care hospital.
Material
and Methods: A total of two hundred patients, ranging in age
from eighteen to seventy years old, who had attended outpatient departments of
various allied specialties and suffered from a variety of issues were included.
We used a Likert Scale with two points for each component of experiences, accessibility
of services, and patient satisfaction with the services provided by the
Outpatient Department.
and Methods: A total of two hundred patients, ranging in age
from eighteen to seventy years old, who had attended outpatient departments of
various allied specialties and suffered from a variety of issues were included.
We used a Likert Scale with two points for each component of experiences, accessibility
of services, and patient satisfaction with the services provided by the
Outpatient Department.
Results: Participants expressed
satisfaction with the following areas: 94% with working schedule, 88% with
working length, 92.5% with little waiting time, 84.5% with pharmacy services,
96% with OPD facilities, 89% with nurse services, and 93.5% with registration
service. There was a statistically significant difference (p<0.05) between the pharmacy services, OPD facilities, nurse
services, and working length (Table 2). 94.5% of respondents were overall
satisfied with the services provided by medical allied specialties.
satisfaction with the following areas: 94% with working schedule, 88% with
working length, 92.5% with little waiting time, 84.5% with pharmacy services,
96% with OPD facilities, 89% with nurse services, and 93.5% with registration
service. There was a statistically significant difference (p<0.05) between the pharmacy services, OPD facilities, nurse
services, and working length (Table 2). 94.5% of respondents were overall
satisfied with the services provided by medical allied specialties.
Conclusion: In order to provide a
positive picture of hospital services, the outpatient department's offerings
are crucial, and patient feedback is crucial to quality enhancement.
positive picture of hospital services, the outpatient department's offerings
are crucial, and patient feedback is crucial to quality enhancement.
Pages: 607-609 | 27 Views 14 Downloads
How to cite this article:
Dr. Saheb Pemaji Kapure. Cross sectional analysis of patient satisfaction on outpatient services at tertiary care hospital. Int J Appl Res 2016;2(10):607-609.
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