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International Journal of Applied Research
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ISSN Print: 2394-7500, ISSN Online: 2394-5869, CODEN: IJARPF

Impact Factor: RJIF 8.4

International Journal of Applied Research

Vol. 2, Issue 4, Part A (2016)

The influence of education levels and work experiences on the choice of conflict management styles: the case of employees of public banks in Ethiopia

Author(s)
Prof. E.A. Narayana, Asemamaw Tilahun Debas
Abstract
This study examined the influence of two demographic variables such as, education levels and work experiences on the choice of conflict management styles of employees of Public Banks in Ethiopia. The study identified education levels and work experiences of employees as independent variables and conflict management styles of avoiding, compromising, dominating, integrating and obliging as dependent variables. A non-experimental survey research design was used. A random proportional sample selected from commercial bank of Ethiopia, construction & business bank and development bank of Ethiopia was used for the study. The Rahim Organizational Conflict Inventory- II (ROCI-II) was used for the survey to collect data. Data were collected from employees at their workplace and yields a total of 301 responses giving a 77 % response rate. One-way analysis of variances was used to determine if differences exist in conflict-handling styles within the education and work experience groups. The findings point out that education levels influence the compromising style of conflict management. Besides, education levels, work experiences also influence the choice of employees’ conflict-handling styles of avoiding, integrating and obliging. In conclusion, this study provides a more detailed and usable picture of the influence of education levels and work experiences on the choice of conflict management styles.
Pages: 08-16  |  664 Views  40 Downloads
How to cite this article:
Prof. E.A. Narayana, Asemamaw Tilahun Debas. The influence of education levels and work experiences on the choice of conflict management styles: the case of employees of public banks in Ethiopia. Int J Appl Res 2016;2(4):08-16.
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