International Journal of Applied Research
Vol. 3, Issue 11, Part B (2017)
A study on effect of micromanagement towards BPO employees
In the study, we can conclude the effects of micromanagement of the companies among BPO employees. The researcher finds the micromanaging way of superiors among the employees, but it feels resistance to employees, and reflects in the dissatisfaction of employees and reduction in the performance. Voice process BPO employees and also rotational shift employees are suffering more to the micromanagement when compare to non-voice and other shifts. Rotational shift and night employees are facing more reduction in the performance. It is proved that significant differences between type of work in BPO and satisfaction, performances. Shift work of employees and satisfaction, performances by t-test and ANOVA. Percentage analysis used for demographic details of primary data. It is suggested that companies should reduce the effect of micromanaging behaviour towards BPO employees to increase in the satisfaction and performance of employees.
How to cite this article:
Poornima M. A study on effect of micromanagement towards BPO employees. Int J Appl Res 2017;3(11):89-93.