Vol. 5, Special Issue 4, Part I (2019)

Traditional classroom teaching is now a matter of the past. Introduction of technology has revolutionized the way teaching is conducted. It offers the flexibility for learning to be available to students at any desired time or place. Digitalization in education refers to the use of desktop, computers, mobile devices, the internet, software applications and other types of digital technology to teach students of all ages. Digitalization of education has also blurred the borders that was previously defined by students and teachers being present in the same location at the same time. Over the last decades, distance and online is becoming increasingly popular in India. Online learning courses are on the rise and have been facilitated by the by the income in the digital technology now being available in most of the country. We examine differences and change in the usage of collaboration and communication platform between different groups of members at the university and within the university lifecycle. To gain new insights, Qualitative case study with semi-structured interviews were conducted. One of the main result show that bachelor and master student’s prefer the usage of social network sites for collaboration and communication while P.H.D. students and employees do not. Even through an increasing number of modern platform for direct combination is offered, the result show that the communication between a group of student and employees still takes place in via e-mail.