Vol. 5, Issue 9, Part D (2019)

Abstract
This research aims to measure the level of satisfaction and identify the common problems as perceived by the patients in the following services: diagnostic testing, prescriptions, hospitalization, referrals, and doctor-patient relationship as an evaluation to improve the health care unit’s delivery of its function. The results showed that the patients are moderately satisfied with the services of the health care unit regardless of age and socio-economic status. In addition, it also laid down the common problems of the health care unit in the delivery of services as well as the recommendations of the patients. The study concluded that, the delivery of the services of the health care unit must be improved to give higher satisfaction to its clientele.