Vol. 6, Issue 4, Part C (2020)

Abstract
Health sector is the sector where other are having concern and take care the humans whether they are in the clinics, hospitals, medical facility and others places. Those provide health care services are having highly crucial jobs of undertaking the patients and their health whether they are children, young, old or others. The study is being conducted in the context of Malaysia which was not attempted in the past. The importance of the research is that it will increase the validation to be used in the literature regarding the companion perception and behavioral intention towards the service quality of the hospitals. Researcher is trying to give a brighter side about the companion satisfaction along with the contribution of increasing the value of the organization. Those are aware about the functions of the service quality of hospitals that have the effective impact on the organizational success as a whole. The findings of the study suggested that as the service quality improves it is evident it will increase the patient satisfaction with the services and match with their expectations. The behavioral intentions to revisit should be having the similarity with the perceived expectation then the companion and physician will be able to meet the desired level of patient’s satisfaction.