Vol. 9, Issue 2, Part B (2023)

Digital Libraries are a widely used web service for information seeking, providing users with access to a vast array of resources and data. One of the main advantages of digital libraries is that they are designed with a global approach, meaning that all users are presented with the same interface. (Xu & Du, 2018) This approach allows for easy access to a wide range of information and resources, making digital libraries a valuable tool for users who are looking for a wide range of information. However, this global approach also has its drawbacks, as it may not consider the specific needs and preferences of individual users. This can lead to a less personalised and less efficient information seeking experience for some users, who may find it difficult to navigate the digital library and find the information they need. The study aims to understand the factors that contribute to users' satisfaction with digital libraries and to identify areas for improvement. 213 students of higher education from different streams were surveyed to know how digital libraries are helpful to them along with their satisfaction level with digital libraries. The area of the study was Delhi-NCR. The study concludes that the factors that contribute to users' satisfaction with digital libraries and to identify areas for improvement discussed in the study shows significant level of user’s satisfaction with digital libraries.