Vol. 2, Issue 5, Part E (2016)

Abstract
Total quality management (TQM) is gaining importance in industrialized countries all over the world. This study is conducted to analyze the role played by TQM practices on operational performance in calcareous factories in Libya. This Study is based on Survey Questionnaire filled from factory managers of calcareous factories in Libya. The questionnaires were self-administered and consist of questions related to TQM practices in factories. We have distributed 200 questionnaires, but can only be able to receive 170 from the respondents. To test the hypothesis we conducted descriptive statistics, correlation analysis and multiple regression analysis. The overall result shows the TQM practices are contributing towards operational performance. Regression result shows positive relationship between leadership, customer satisfaction, strategic management, management of people and information and analysis, while negative relationship was found with process management.